Refund policy

Thank you for shopping with Glixira. This Return & Refund Policy explains how returns, refunds, damaged items, defective items, incorrect items, and order issues are handled.

Return Window

Glixira accepts eligible return requests within 30 days after the order is delivered.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition that you received it. Proof of purchase or order confirmation is required.

How to Start a Return

To request a return, please contact us at support@glixira.com with the following information:

Order number
Full name
Email address used at checkout
Item you would like to return
Reason for the return

Please do not send any item back before contacting us and receiving return instructions. Items sent back without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain beauty, personal care, skincare, haircare, and self-care products may not be eligible for return if they have been opened, used, damaged by the customer, or removed from their original packaging.

Final sale items, clearance items, gift cards, and items marked as non-returnable are not eligible for return unless they arrive damaged, defective, incorrect, or not as described.

Damaged, Defective, Incorrect, or Not as Described Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or not as described, contact us at support@glixira.com within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and any visible issue. After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or not as described.

Original shipping fees are non-refundable unless the return is due to an error by Glixira.

Glixira does not charge a restocking fee for eligible approved returns.

Refunds

After your return is received and inspected, we will notify you whether your refund is approved.

If approved, the refund will be issued to your original payment method.

Refunds are usually processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund to your account.

Exchanges

We may offer an exchange or replacement if an item arrives damaged, defective, incorrect, or not as described. Please contact us at support@glixira.com with your order number and photos so our support team can review the issue.

Order Cancellations

Order cancellations may only be possible for a short time after the order is placed. If you need to cancel an order, please contact us as soon as possible at support@glixira.com.

We cannot guarantee that an order can be canceled after it has been processed or shipped.

Missing Packages

If tracking shows that your package was delivered but you have not received it, please first check your mailbox, front door, building office, neighbors, and local carrier.

If you still cannot locate the package, contact us at support@glixira.com with your order number and tracking information so we can help review the issue.

Contact Information

For returns, refunds, damaged items, incorrect items, defective items, or order support, contact us at:

Glixira
Email: support@glixira.com
Phone: +1 (413) 944-0315
Business Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States